FAQ
Where can i buy Hycon bike?
Bikes can be purchased directly through our website.
Why is there a price difference between the HYCON models?
While all two models, HYCON GRAVEL and HYCON CITY, have the same frame geometry, the components for each one of them are different according to different configuration system. Electric and muscolar versions are equipped with different components and they are available at different prices.
I'm a small/tall person, is the frame the right size for me?
Our frames fit any sizes because HYCON has a height adjustable handlebar (stem) and seat post.
Will the bike arrive fully assembled?
Yes, it will arrive fully assembled and you can find all the specifications on line in our SUPPORT section where is present technical documentation for the correct maintenance of the vehicle.
Why is the frame of the Hycon bike made of chromoly steel instead of aluminium?
When we developed the HYCON Bike, we were looking for a perfect balance between low weight, high stability, long durability and high riding comfort. We were able to combine these characteristics in an ideal balance by using the most modern chrome-molybdenum steel. The excellent damping characteristics and the simultaneously high stiffness of Chromoly make (in contrast to aluminium frames) heavy suspension components superfluous. The particularly thin-walled, double-butted frame tubes result in additional weight savings.
Steel is the most durable material in cycling and has an infinite life cycle compared to aluminium.
Before painting our frames are protected with cataphoresis, a very high quality treatment that is usually done to the car body.
What can I do if my HYCON bike needs to get repaired?
Hycon is equipped with standard components that can be repaired and replaced in any qualified workshop.
What can I do if I have problems with the electric motor?
The bike will be accompanied by all the supporting documentation and help contacts necessary to send the motor for assistance. In any case you can write to support@hycon.bike to get all the information.
Do HYCON come with a warranty?
Every Hycon bike comes with a two-year limited manufacturer warranty. If a manufacturer production defect is found within this period, we will respond according to our warranty. This warranty does not cover normal wear and tear components such as tires, inner tubes, brake pads, etc. You can read more about the warranty in our Terms ans Conditions.
What's the max speed?
The maximum speed is 25km / h with the 250 W motor with a torque output limited to 40 Nm